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Interruptions

These are some frequently asked questions about interruptible gas contracts:

Q. What are interruptible gas contracts?
A. Interruptible gas contracts give National Grid UK the authority to temporarily cut off gas transmission to a customer.

Q. Why do people choose interruptible contracts?
A. Interruptible contracts are a popular choice because of the cost benefit involved. National Grid UK charge lower prices for transporting gas to an interruptible supply.

Q. Why is Eni UK interrupting my gas supply?
A. National Grid UK, the gas transmission operator has requested this.

Q. How long will this interruption last?
A. Eni UK does not know this, and the amount of interruption you experience is directly related to the type of interruptible site you have. A Shipper Nominated Interruptible (SNI) site can be interrupted for a maximum of forty-five (45) days per annum. National Grid UK Nominated Interruptible (TNI) site can be interrupted for a maximum of sixty (60) days per annum.

Q. Can I reduce or limit the number of Transco interruptions?
A. National Grid UK as the transmission operator decides whether this is possible. Your account manager can investigate this possibility on your behalf.

Q. Can I exchange my interruptible supply contract to a firm supply contract?
A. National Grid UK as the transmission operator decides whether this is possible. Your account manager can investigate this possibility on your behalf.

Q. When will I be informed as to when I can resume gas consumption?
A. When the interruption has ceased a gas controller from Eni UK will telephone and fax you notification of when you can resume consumption of gas.

You can access further information through the National Grid UK 24 hour Interruption Information Line 08457 400 000 or their web site www.nationalgrid.com/UK (select the Our Services link, then the Exit Interruption link).

This is a potentially disruptive period, therefore please do not hesitate to use the National Grid UK Information Line or web site. Please contact Eni UK for any assistance you may require.

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